Do you deliver?
Yes. Delivery is free to the UK mainland on orders over £100, on working weekdays. Small items go by tracked courier; boilers, radiators and cylinders come by lorry to the threshold of your property. We don't deliver to PO boxes, the Scottish islands, the Channel Islands, Northern Ireland or outside the UK.
How quickly will it arrive?
Most stocked items can go out for next-day delivery. Hot water cylinders are often sent straight from the manufacturer and take 3–5 days. For anything urgent, call us for a stock check first.
Can I collect from the shop?
Yes. Order online and pick up, or come to the counter at 424-426 Green Lane, Ilford, Essex IG3 9LA.
Do you only sell to the trade?
No. Our trade pricing is open to the general public, so homeowners and landlords pay the same.
When should I book my installer?
Once your goods have arrived and you've checked them. Please don't book an installer before your order is delivered.
Which brands do you stock?
Worcester Bosch, Vaillant, Baxi, Main, Ideal, Glow-worm, Viessmann, Vokera, Potterton and E.C.A boilers; Telford, Vaillant, Ideal and Megaflo cylinders; and Vaillant, Worcester Bosch, Ideal and Samsung heat pumps.
When are you open?
Monday to Friday 8am to 5:45pm, Saturday 8:30am to 5pm, closed Sunday. Call 020 8220 8888.
